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Nairon Docs

Concepts overview

These pages describe the building blocks shared across every surface of Nairon: how organizations and projects are structured, how flows work, how integrations and knowledge bases plug into a flow, and what you can see afterwards in call history and analytics.

  • Organizations & Projects — the account/billing hierarchy, project types (including platform projects), and organization types (standard, partner, headless).
  • Flows — the conversation-design paradigm: variables, pre/post-call hooks, global tools, pro-flow nodes, and the end-of-call survey.
  • Integrations & the marketplace — connecting CRMs, calendars, and webhooks to a flow, including the Swiss/EU connectors.
  • Knowledge bases — grounding an agent’s answers in your own content.
  • Call history, analytics & simulation — what’s recorded per call, aggregate analytics, and batch-simulating a flow before it goes live.