Phone numbers
A phone number is what carries real calls to a flow. Numbers have a type:
| Type | Description |
|---|---|
nairon | A number allocated directly from Nairon’s pool. |
partner | A number provided through a reseller/managing partner. |
external | A number you bring yourself, trunked in via SIP. |
Allocate or configure a number
Section titled “Allocate or configure a number”From Phone Numbers, either allocate a Nairon-provided number, or (for external) configure
your own SIP trunk connection details.
Assign a flow
Section titled “Assign a flow”Each number points at one flow. Assigning a number to a flow means the number’s incoming calls will run whichever version of that flow is currently active — changing which flow a number points to, or activating a new version of the same flow, both take effect on the next incoming call (typically within a few seconds of publishing).
Enable / disable
Section titled “Enable / disable”A number can be enabled or disabled without unassigning its flow — useful for temporarily
pausing a line (e.g. outside business hours handling belongs in the flow itself; disabling the
number entirely stops it from ringing through at all).